This guide is intended to be used by persons who have knowledge with electrical appliances and are familiar with electrical test equipment.
Disconnect stove from the AC power source before starting. Proceed with caution.
Auger doesnot operate but other motors run:
If the red is not light blinking:
Check the On/Off switch is On?
Check the door is closed?
Check the Combustion fan is turning fast enough?
If not, test combustion motor by connecting it to 120 V.
If motor is fine, check Air sensor
If air sensor is OK and combustion motor is turning, check Hall sensor wiring on the combustion motor.
If the above checks are fine, the problem is in the user control panel or the internal circuit board
If the red is light blinking?
Test auger motor by connecting it to 120 V.
If it does not run - replace motor.
If motor runs and turns auger check high limit switch.
If motor tries to turn auger but can't, check for plugged or jammed auger.
Stove will not turn on:
Check the 120-Volt power available and power cord plugged in?
Check the fuse
Measure the power at the terminal block
Check the connections on the User control panel
Check the control board is installed correctly
Stove shuts off after startup:
If stove shuts off right after startup and the combustion motor is running, check for an auger jam or the low limit switch circuit.
If stove shuts off right after startup and the combustion motor is not running, check for a problem in the wiring. If the wiring is ok, check the internal circuit board and User control panel.
Stove shuts off at any setting after startup:
Check for Auger Jam and review Auger troubleshooting section.
If Auger and Convection motors turn off at the same time, check the Low Limit switch.
If all three motors are shutting off at the same time, Check wiring.
If wiring is OK, check internal circuit board and user control panel.
Stove Discharges smoke into room:
Check for power loss, blown fuse or seized combustion motor.
Check for plugged airway.
Check the internal circuit board and User control panel.
Stove shuts off on a low setting:
Check for low auger feed or pellet jam.
Check the Low limit switch and its wiring
Check for dead short on each motor and motor wires.
Check motor current draw, Auger = .55 amps, Combustion = .31 amps, Convection = 1.1 amp.
Bad low limit switch:
Stove starts and runs for 12 or 8 minutes then auger and convection motors stop, Combustion motor continues for another 10 minutes.
Stove stays on even when cold.
Faulty Air Sensor:
Combustion motor just barely runs, Auger motor will not turn, red light is not blinking,
Auger and Combustion motors run very erratic.
Any motor runs full speed when stove is first connected to power source.
Check motor wiring
Replace the control board.
Any motor fails to run.
Connect motor directly to 120V power source, if it fails, replace motor.
Normal motor voltages:
Combustion Motor. This measurement is taken at the orange wire and ground.
Minimum = 88 Volts AC
Medium = 85 Volts
Maximum = 82 Volts
Convection motor. This measurement is taken at the gray wire and ground
Minimum = 67 Volts
Medium = 43 Volts
Maximum =22 Volts
Control Board Removal
If you have a freestanding stove, remove the right side cover panel. Remove the two 8mm screws located inside the pellet hopper. The side panel should tip away from the stove and be lifted out. You will see a smaller metal shield with a small brown transformer visible through a square hole. Unscrew the two screws located above the small metal shield. The board will unplug from the edge connector. If you have an insert stove, the control board is located in the same location. Remove the metal facing from around the stove. Pull the stove out enough to provide access to the circuit board. Check the vent pipe connections before turning the stove on.
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